Consumer Complaints

Pasarol is committed to keeping transactions on our platform safe and reliable. If you experience a problem related to a listing or a user on Pasarol, here are the steps you can take:

Step 1 - Report the listing
Use the "Report" button on the listing detail page. Choose the reason that applies (fraud, inappropriate content, etc). Our moderation team will review it within 1x24 hours.

Step 2 - Contact us directly
If your issue isn't resolved through the listing report, use the form below or email [email protected] with the subject "Complaint" along with the listing URL, a description of the issue, and supporting evidence (screenshots, proof of transfer if applicable).

Step 3 - Official channels
For complaints that remain unresolved, you may contact:

• BPSK (Consumer Dispute Settlement Body) in your city
• Directorate General of Consumer Protection - www.siswaspk.kemendag.go.id

Important note: Pasarol is a connecting platform - transactions take place directly between seller and buyer, outside the platform. Pasarol does not hold buyer funds and cannot process refunds directly.

This complaint process follows PP 80/2019 & Permendag 50/2020 (SIUPMSE).